Prime Edinburgh Getaways

FAQS

Please take a look at our most Frequently Asked Questions. If you can’t find the answers you’re looking for then please feel free to get in touch!

Booking of Car Hire / Restaurants etc

We’re happy to book anything from restaurants and day tours to taxis and car hire for you. Please speak to our reception team, or arrange prior to arrival via email info@primeedinburghgetaways.co.uk

Are pets allowed?

We do not accept pets.

Do I get more extras from making a premium reservation the longer I stay for even though I’m still paying the same price?

Yes; our premium booking package is actually very good value for money even if you’re just staying for 2 nights but we like to look after our guests so we throw in a few extras to bulk it out even more and tide you over for the duration of your stay.

Am I allowed to bring extra persons?

We have serviced apartments that sleep from 1 guest, up to 16 guests. However, for example, if you book for 3 people you will only be permitted to sleep, 3 people. Management reserve the right to charge for additional people staying, that have not been booked for.

Are there any restaurants nearby?

There are some fantastic restaurants all within an 800-metre radius of each apartment – just ask us and we’d be happy to recommend some of our favourites.

Do I have to clean the apartment during or after my stay?

We ask that all apartments are kept in a satisfactory, clean and tidy manner in much the same way you would be expected to leave a hotel room. On check out, you do not need to clean up but it is essential that the apartment is left in a decent, fit and tidy state (unless specifically requested otherwise). Failing which you may be charged.

Do I have to pay a deposit?

We take a 10% deposit per apartment for all bookings. This will be refunded back to you after check-out.

Do you accept Hen and Stag groups?

We do accept Hen and Stag groups, in fact, we encourage them.

Do you have any smoking apartments?

We are strictly NON-smoking.

Do you have disability friendly apartments?

At present we do not offer disability friendly apartments, however, we really want to add this feature and will look to introduce this in the future.

Do you have wifi?

We provide wifi in every serviced apartment. If there are ever any problems with WIFI please contact us immediately and, in the meantime, check out http://www.edinburghfreewifi.com and https://www.google.com/maps/d/viewer?mid=1ckBJ1NGFL_-ghho9HCCuEOVd1GM&hl=en for free wi-fi locations across the city.

Do you offer a Welcome Pack?

YES! We offer a fantastic welcome pack of tea, coffee, milk pots, sugar, dishwasher tablets, cleaning solution, cleaning cloth, sponge and tea towel. We can offer more than this on request and, if you decide to book ‘premium’ then prepare to be very satisfied.

Do you offer cots and high chairs?

Yes, cots and high chairs are available on request. We do not provide linen for the cots.

There are a limited number of cots and high chairs and they are available on a first come first served basis. Please arrange with bookings prior to arrival.

Do you provide towels and linen?

We do provide towels and linen as well as basic toiletries.

Is electricity included?

Of course, the price you pay is all inclusive, and there are no hidden or extra charges! We do ask for your help in going green, so please turn off lights and heaters when not required.

Are Prime Edinburgh Getaways accommodation child-friendly?

Most of our apartments are child-friendly and all of them suit families very well.

What happens if we break or damage anything?

We do not tolerate breakages or damages in any of our apartments. We are very accommodating and will come up with a fair solution but we reserve the right to charge the total cost for replacement(s)/ repair(s).

Is there an iron?

We do offer an iron and ironing board on request in all apartments.

What happens if I have any problems or need help when reception is closed?

Generally speaking, we are available 24/7, not just 9 til 5! However, we do need to sleep and we appreciate it if you only contact us between 12 (midnight) and 7 am only in an emergency.

What happens to items accidentally left behind?

We will always try to reunite left belongings with their owners.

What are your opening hours?

Monday to Friday: 09:00 until 17:00

We do have staff after hours, strictly for emergencies only and you will be given their details at check-in. If you are planning on checking-in when the office is closed, we have a fantastic and easy late check-in system and you will be given full details of this should the need arise.

What time is check-in?

We offer a 17:00 check-in although we can provide earlier on request with plenty of notice.

What time is check-out?

Check out is strictly 11:00. We do offer later check-outs on request but this must be approved by one of our team members and must be given with plenty of notice. Otherwise, we reserve the right to charge a £20 penalty per hour for un-booked late check outs.

We are very accommodating and want to ensure you have the best stay possible.

We are always willing to go the extra mile and hope to welcome you in the near future.