Prime Edinburgh Getaways

FAQS

Please take a look at our most Frequently Asked Questions. If you can’t find the answers you’re looking for then please feel free to get in touch!

We’re happy to book anything from restaurants and day tours to taxis and car hire for you. Please speak to our reception team, or arrange prior to arrival via email info@primeedinburghgetaways.co.uk

We do not accept pets.

Yes; our premium booking package is actually very good value for money even if you’re just staying for 2 nights but we like to look after our guests so we throw in a few extras to bulk it out even more and tide you over for the duration of your stay.

We have serviced apartments that sleep from 1 guest, up to 16 guests. However, for example, if you book for 3 people you will only be permitted to sleep, 3 people. Management reserve the right to charge for additional people staying, that have not been booked for.

There are some fantastic restaurants all within an 800-metre radius of each apartment – just ask us and we’d be happy to recommend some of our favourites.

We ask that all apartments are kept in a satisfactory, clean and tidy manner in much the same way you would be expected to leave a hotel room. On check out, you do not need to clean up but it is essential that the apartment is left in a decent, fit and tidy state (unless specifically requested otherwise). Failing which you may be charged.

We take a 10% deposit per apartment for all bookings. This will be refunded back to you after check-out.

We do accept Hen and Stag groups, in fact, we encourage them.

We are strictly NON-smoking.

At present we do not offer disability friendly apartments, however, we really want to add this feature and will look to introduce this in the future.

We provide wifi in every serviced apartment. If there are ever any problems with WIFI please contact us immediately and, in the meantime, check out http://www.edinburghfreewifi.com and https://www.google.com/maps/d/viewer?mid=1ckBJ1NGFL_-ghho9HCCuEOVd1GM&hl=en for free wi-fi locations across the city.

YES! We offer a fantastic welcome pack of tea, coffee, milk pots, sugar, dishwasher tablets, cleaning solution, cleaning cloth, sponge and tea towel. We can offer more than this on request and, if you decide to book ‘premium’ then prepare to be very satisfied.

Yes, cots and high chairs are available on request. We do not provide linen for the cots.

There are a limited number of cots and high chairs and they are available on a first come first served basis. Please arrange with bookings prior to arrival.

We do provide towels and linen as well as basic toiletries.

Of course, the price you pay is all inclusive, and there are no hidden or extra charges! We do ask for your help in going green, so please turn off lights and heaters when not required.

Most of our apartments are child-friendly and all of them suit families very well.

We do not tolerate breakages or damages in any of our apartments. We are very accommodating and will come up with a fair solution but we reserve the right to charge the total cost for replacement(s)/ repair(s).

We do offer an iron and ironing board on request in all apartments.

Generally speaking, we are available 24/7, not just 9 til 5! However, we do need to sleep and we appreciate it if you only contact us between 12 (midnight) and 7 am only in an emergency.

We will always try to reunite left belongings with their owners.

Monday to Friday: 09:00 until 17:00

We do have staff after hours, strictly for emergencies only and you will be given their details at check-in. If you are planning on checking-in when the office is closed, we have a fantastic and easy late check-in system and you will be given full details of this should the need arise.

We offer a 17:00 check-in although we can provide earlier on request with plenty of notice.

Check out is strictly 11:00. We do offer later check-outs on request but this must be approved by one of our team members and must be given with plenty of notice. Otherwise, we reserve the right to charge a £20 penalty per hour for un-booked late check outs.

We are very accommodating and want to ensure you have the best stay possible.

We are always willing to go the extra mile and hope to welcome you in the near future.