Terms and Conditions of the Prime Edinburgh Getaways

  1. PAYMENTS & CONFIRMATIONS.

In order to confirm your reservation, we require full payment upfront. Reservations are not confirmed until you receive Prime Edinburgh Getaways reservation number that commences ‘PEG‘ by Email. Prime Edinburgh Getaways accepts no liability for people who arrive before receipt of this reservation number. All major debit/credit cards and bank transfers are accepted forms of payment. Please note that a reservation remains a provisional one until full payment has been received.

  1. NO SMOKING POLICY.

Prime Edinburgh Getaways operates a strict NO SMOKING POLICY and reserves the right to levy a £100.00 deep cleaning charge in the event of you smoking in the apartment or building.

  1. APARTMENT UNAVAILABILITY.

Should your booked apartment be unavailable for whatever reason, Prime Edinburgh Getaways reserve the right to relocate your booking to another property within Edinburgh. Should this not be possible Prime Edinburgh Getaways will offer you a full refund. Under such circumstances, Prime Edinburgh Getaways’ liability is limited to the payment received for the accommodation booked with Prime Edinburgh Getaways and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer an alternative but equivalent accommodation.

  1. CANCELLATIONS.

Reservations are changeable and refundable but Prime Edinburgh Getaways reserve the right to charge anywhere from 10-100% of the total price paid for the reservation(s) made. This charge will be made by Prime Edinburgh Getaways, depending on a large range of factors, and is non-negotiable.

  1. ALTERATIONS.

Alterations may be accepted at the discretion of management and if acceptable will be subject to a £25 administration fee.

6. EXTENDING YOUR STAY.

Extensions will require a new reservation for the additional date(s), subject to Availability and are subject to a possible rate change.

6.1 EXTENSIONS (UNAUTHORISED).

You are required to notify us at least 48 hours in advance of your intention to extend your booking. Unauthorised extensions will result in a £250 (GBP) charge to cover the inconvenience and disruption to Prime Edinburgh Getaways and other clients/guests.

  1. COMPLAINTS.

Prime Edinburgh Getaways has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact Prime Edinburgh Getaways during their stay at the accomodation and we will do our utmost to assist you.

  1. EARLY CHECK–OUTS.

It is the guest’s responsibility to notify Prime Edinburgh Getaways of any early checkouts.

  1. LATE CHECK OUTS ON THE DAY OF DEPARTURE.

Prime Edinburgh Getaways reserves the right to charge your booking card for unauthorised late check out′s at the rate of £20 per hour.

  1. INFORMATION.

Much of the accommodation information provided on sales agent′s websites is provided by us but is subject to adjustment by the agency. Whilst every care has been taken to ensure that all information provided online, by telephone and email is accurate, Prime Edinburgh Getaways cannot be held liable for any errors or omissions it may inadvertently contain.

  1. OCCUPANTS.

Guests confirm that Prime Edinburgh Getaways is NOT their principle place of residence, and that guests are checking in and staying on a ‘hotel style’ nightly basis. Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded

  1. DAMAGE LIABILITY.

It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the apartment at £30 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.

  1. A) A £500 fine is charged to guests who tamper with any fire alarm devices or extinguishers. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your accommodation immediately and follow the fire procedure displayed in and around the building.
  2. B) Any call outs will be handled by Prime Edinburgh Getaways as soon as possible. If guests lose keys they will be held liable for this and will accrue a fee of £75 (GBP). Maintenance staff are only available outside of 09H00–17H00 Mon–Sun for high–level emergencies (ie: leaking roof; fire; blocked drains/toilet which could result in a leak/flood; no heat or hot water; non–working stove). If guests check–in between 24H00 and 7H00 and find that heat, hot water or stove is not working, they must inform maintenance as soon as possible. and will be attended to as soon as possible. Nonemergency requests will be attended to within 24 hours.
  1. INJURY LOSS/DAMAGE

THE USE OF THE APARTMENT  and its equipment is entirely at the guest’s risk and Prime Edinburgh Getaways accepts no responsibility for injury, accident, damage or loss to person or property relating to the guest or any of his or her party during their stay. Guests should ensure that they are adequately insured.

  1. CHECK IN INFORMATION.

Before Prime Edinburgh Getaways can release the keys to your apartment they will take the full balance due, a valid mobile/landline telephone number and make a copy of a valid identification document. For security, Edinburgh Group Escapes Serviced Apartments also require valid credit or debit card details and reserves the right to a £100 pre–authorisation per apartment to ensure we are covered for any damages or theft to the apartment, or if the apartment is left in an unsatisfactory state.